Last Updated: 21 October 2026
Welcome to Vogoo Marketplace. We are committed to making online shopping convenient by ensuring your orders are delivered safely and within the expected delivery period.
This Shipping and Delivery Policy explains our delivery timelines, shipping arrangements, delivery charges, order tracking, and procedures for addressing delivery-related issues when shopping at https://vogoo.co.ke/.
By placing an order on Vogoo, you agree to the shipping arrangements outlined in this policy, subject to your rights under applicable law.
Vogoo delivers to customers within Nairobi and across other parts of Kenya.
Our standard estimated delivery timelines are as follows:
Within Nairobi: 1–2 business days.
Outside Nairobi, across Kenya: 3–5 business days.
Delivery timelines begin after an order has been confirmed and processed for dispatch. Business days exclude Sundays and public holidays unless otherwise communicated.
Delivery times are estimates and may vary depending on the delivery location, product availability, seller processing time, courier schedules, weather conditions, and other circumstances beyond our reasonable control.
For locations that may be difficult to access or outside our regular delivery network, additional delivery time or alternative arrangements may be necessary.
Once you place an order on Vogoo, we will process it according to the applicable order and payment requirements.
Order processing may include payment confirmation, product availability checks, seller preparation, packaging, and dispatch arrangements.
Orders are generally dispatched after the required processing steps have been completed. Processing time may vary depending on the seller, product, and availability.
You may receive an order confirmation or other notification through the contact details provided during checkout.
Applicable shipping or delivery charges will be communicated during checkout or through the relevant order information before you complete your purchase.
Delivery charges may vary depending on the destination, product size or weight, seller, courier, and delivery method.
Where special delivery arrangements or additional charges are necessary, these should be communicated to you before you agree to the additional cost.
Once you place an order on Vogoo Marketplace, our Customer Support team will contact you using the phone number or contact details provided during checkout to confirm your order, arrange delivery, and communicate the expected shipping and delivery times.
Please ensure that your contact details are accurate and that you are available to receive our communication so we can coordinate your delivery smoothly.
If you have any questions about your order or delivery schedule, please contact our Customer Support team through the contact details provided on https://vogoo.co.ke/. When contacting us, please provide your order number to help us assist you efficiently.
To help ensure successful delivery, customers should:
Provide a complete and accurate delivery address.
Provide a valid telephone number.
Include clear directions or relevant location details where necessary.
Be available to receive the order or arrange for an authorized recipient to accept it.
Respond promptly to delivery-related calls or messages.
If a delivery attempt fails because the customer cannot be reached, the address is incorrect, or no authorized recipient is available, the courier may arrange another delivery attempt or contact the customer to agree on the next steps.
Any additional charges arising from a failed delivery or requested redelivery will be communicated where applicable before being incurred.
Although we aim to deliver orders within the stated timelines, delays may occasionally occur because of circumstances such as:
High order volumes during sales and promotional periods.
Delays in payment confirmation or order processing.
Product availability issues.
Courier or transport disruptions.
Severe weather or road conditions.
Public holidays or other unforeseen circumstances.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.
We will make reasonable efforts to investigate the delay and provide an update on your order.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
Please check your order upon delivery, where reasonably possible.
If you receive an incorrect, incomplete, or visibly damaged order, contact Vogoo customer support as soon as reasonably possible and provide your order number and relevant details. Photographs may help us assess the issue.
We will review the matter and coordinate with the relevant seller or delivery provider to determine an appropriate resolution in accordance with our applicable policies and Kenyan law.
Your statutory rights regarding defective, damaged, incorrect, or misrepresented products remain unaffected by this policy.
If you need to change your delivery address or contact information after placing an order, contact customer support as soon as possible.
We cannot guarantee that changes can be made once an order has been processed, dispatched, or handed over to the courier.
Address changes may affect delivery timelines and may result in additional delivery charges where applicable. Any additional charges will be communicated before they are incurred.
If a delivery cannot be completed after reasonable attempts, Vogoo or the relevant delivery provider may contact you to arrange a suitable next step.
Depending on the circumstances, the order may be rescheduled, returned to the seller, or handled in accordance with the applicable order terms.
Any cancellation, return, refund, or redelivery will be handled in accordance with the relevant policies and applicable law.
If you wish to cancel an order before dispatch, please contact Vogoo customer support as soon as possible. Cancellation may depend on the order status and the applicable transaction terms.
If an order cannot be fulfilled or is cancelled after payment, any applicable refund will be processed in accordance with the relevant refund arrangements and applicable law.
For further information, please refer to Vogoo’s applicable Terms of Use and Returns and Refunds Policy, where available.
If you have questions about shipping, delivery timelines, tracking, or a delayed order, please contact us through the details below.
Business Name: Vogoo Marketplace
Website: https://vogoo.co.ke/
When contacting us about an order, please include your order number and a brief description of your enquiry.
Vogoo Marketplace
Shop online. We deliver across Kenya.
Website: https://vogoo.co.ke/