Last Updated: 21 October 2026
Welcome to Vogoo Marketplace (“Vogoo,” “we,” “our,” or “us”), accessible at https://vogoo.co.ke/.
Vogoo is an online marketplace that connects customers with products and sellers across different categories. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, browse products, place orders, sell products, communicate with us, or use any of our services.
We aim to handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019, and relevant regulations.
By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately.
We may collect the following categories of information, depending on how you use Vogoo.
When you register, place an order, contact us, or use our services, we may collect:
Full name.
Email address.
Telephone number.
Account username and login credentials.
Billing address.
Delivery address.
Other information you voluntarily provide to us.
When you purchase products through Vogoo, we may collect:
Products viewed, added to your cart, or purchased.
Order numbers and transaction references.
Purchase history and order status.
Delivery instructions and shipping information.
Customer service enquiries, complaints, and returns.
Information needed to process refunds, exchanges, or order disputes.
If you register as a seller or supplier on Vogoo, we may collect additional information necessary to establish and manage your seller account, including:
Individual or registered business name.
Contact details and business address.
Business registration details, where applicable.
Seller profile and product listing information.
Payment or payout details.
Tax or invoicing information where required by law.
Information needed for seller verification, fraud prevention, and marketplace compliance.
Sellers should only submit personal information they are authorized to provide.
Vogoo may facilitate payments through third-party payment service providers, including mobile money services, card processors, banks, or other supported payment methods.
Depending on the payment method, transaction information may include payment status, transaction references, amounts paid, refunds, and limited payment-related details.
Vogoo does not intend to store full payment card details or security codes on its own systems. Such information may be handled directly by authorized payment providers in accordance with their security practices.
The information actually collected will depend on the payment methods and integrations available on Vogoo.
When you access our website, we may automatically collect certain technical information, including:
IP address.
Browser type and version.
Device type and operating system.
Pages visited and links clicked.
Date, time, and duration of visits.
Referring website or source.
Website performance, diagnostic, and error information.
We use this information to maintain the website, improve user experience, protect our systems, and understand how our services are used.
We may collect information you provide when you:
Contact our customer support team.
Submit a complaint or enquiry.
Respond to surveys or promotions.
Submit product reviews or feedback.
Communicate with sellers through supported marketplace features.
Vogoo may use cookies and similar technologies to operate the website, remember preferences, maintain shopping carts, support account sessions, improve security, and analyze website usage.
Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.
You can manage cookies through your browser settings and any cookie controls we provide. Disabling certain cookies may affect some website functions.
We may use your personal information for the following purposes:
Account management: To create, verify, maintain, and secure customer and seller accounts.
Order processing: To receive orders, coordinate purchases, communicate order updates, and manage returns or refunds.
Payments: To facilitate transactions, confirm payments, process refunds, and investigate payment disputes.
Delivery and fulfilment: To share the necessary delivery information with relevant delivery providers and fulfilment partners.
Seller management: To support product listings, seller verification, seller communication, and marketplace operations.
Customer support: To respond to questions, complaints, feedback, and requests.
Website improvement: To understand usage patterns, troubleshoot problems, and improve our website, products, and services.
Security and fraud prevention: To identify suspicious transactions, prevent unauthorized access, and protect customers, sellers, and Vogoo.
Marketing and promotions: To send offers, promotions, product recommendations, and marketplace updates where permitted by law and subject to applicable consent requirements.
Legal compliance: To comply with applicable laws, regulations, court orders, tax obligations, and lawful requests from competent authorities.
Dispute resolution: To investigate complaints, enforce our terms and conditions, and resolve disputes involving customers, sellers, or other parties.
Business administration: To maintain appropriate business, financial, operational, and transaction records.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by applicable law or otherwise lawfully authorized.
Where required under applicable law, Vogoo will identify and rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include:
Consent: Where you have freely agreed to a specific use of your information.
Contractual necessity: Where processing is necessary to provide services you request, fulfil an order, or perform our contractual obligations.
Legal obligations: Where processing is necessary to comply with applicable laws.
Legitimate interests: Where processing is necessary for legitimate business purposes, provided those interests do not override your rights and freedoms.
Other lawful grounds: Where processing is authorized under applicable law.
Where processing relies on consent, you may withdraw that consent, subject to legal limitations and the consequences explained at the time of withdrawal.
Vogoo does not sell your personal information to third parties for their own independent marketing purposes.
We may share relevant information with the following categories of recipients where necessary and lawful.
When you place an order, we may share relevant customer information with the seller responsible for fulfilling it. This may include your name, contact details, delivery information, purchased products, and order details.
This sharing enables sellers to process orders, arrange delivery, respond to enquiries, and fulfil their obligations.
We may share necessary transaction information with payment processors, banks, mobile money providers, and other payment partners to process payments, verify transactions, and manage refunds or disputes.
We may share your name, telephone number, delivery address, and relevant order details with couriers, transport providers, and fulfilment partners so that your order can be delivered.
We may engage third-party providers to support our operations, including:
Website hosting and cloud storage providers.
Website maintenance and technical support providers.
Customer support platforms.
Email and messaging service providers.
Analytics and website performance providers.
Cybersecurity and fraud prevention providers.
These providers should receive only the information reasonably necessary to perform their contracted services and should be subject to appropriate confidentiality and data protection obligations.
We may disclose information where required by law, pursuant to a lawful order, or where reasonably necessary to establish, exercise, or defend legal claims and protect the rights, safety, and security of Vogoo, our users, or others.
If Vogoo undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Our website may contain links to external websites, payment platforms, seller pages, delivery services, or other third-party services.
These services may have their own privacy policies and data handling practices. Vogoo does not control the privacy practices of independent third parties.
We encourage you to review the applicable privacy policies before providing personal information directly to those services.
Some of our service providers may store or process information outside Kenya.
Where personal information is transferred outside Kenya, Vogoo will take the steps required by applicable law, including ensuring that appropriate safeguards or other lawful transfer requirements are satisfied.
Where required, we will provide information about the relevant transfers, recipients, and safeguards.
Vogoo takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, and destruction.
Depending on the nature of the information and our systems, these measures may include:
Access controls and account permissions.
Secure connections and encryption where appropriate.
Password protection and authentication controls.
System monitoring and security updates.
Restricted access to personal information.
Staff confidentiality and data protection procedures.
Backup and recovery arrangements.
Procedures for identifying and responding to security incidents.
Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorized access to your account.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, meet legal and regulatory requirements, resolve disputes, enforce agreements, and maintain appropriate business records.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
For example:
Account information may be retained while your account remains active and for a reasonable period thereafter.
Order and transaction records may be retained for applicable accounting, tax, regulatory, and dispute-resolution purposes.
Customer support communications may be retained for as long as necessary to resolve enquiries and maintain service records.
Marketing preferences may be retained to respect your choices and manage communication permissions.
Security records may be retained for a period appropriate to security and fraud prevention needs.
When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
Subject to applicable law and any relevant limitations, you may have the right to:
Be informed about how your personal information is collected and used.
Access personal information we hold about you.
Object to certain processing of your personal information.
Request correction of inaccurate, incomplete, false, or misleading information.
Request deletion of personal information where the law provides this right.
Withdraw consent where processing is based on your consent.
Request restriction of processing where applicable law provides for it.
Request data portability where applicable law provides for it.
Complain to the Office of the Data Protection Commissioner (ODPC) if you believe your personal information has been handled unlawfully.
To exercise your rights, please contact us using the details in Section 16. We may request reasonable information to verify your identity before acting on your request.
We will respond within the time limits required by applicable law. Some information may need to be retained where we have a lawful obligation or another valid legal basis to do so.
Vogoo may send you promotional emails, SMS messages, or other marketing communications where permitted by law.
You can opt out of marketing communications by using the unsubscribe link provided in an email, following the opt-out instructions in a message, or contacting us directly.
Opting out of promotional communications will not necessarily stop essential service messages, such as order confirmations, payment notifications, delivery updates, account security alerts, or other communications necessary to provide our services.
We will respect applicable consent and objection requirements for direct marketing.
Vogoo is not intended to knowingly collect personal information from children in circumstances where doing so would violate applicable law.
Where services involve children or the processing of children’s personal information, we will apply the safeguards and consent requirements required by Kenyan law.
If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.
To help protect your privacy while using Vogoo, you should:
Use a strong, unique password for your account.
Keep your login credentials confidential.
Provide accurate and up-to-date information.
Avoid sharing unnecessary sensitive personal information through product reviews or public seller listings.
Verify the legitimacy of communications claiming to come from Vogoo.
Contact us promptly if you suspect unauthorized account access or misuse of your information.
Sellers must also handle any customer information they receive through Vogoo responsibly and use it only for lawful purposes connected with marketplace transactions or other properly authorized activities.
If a personal data breach occurs, Vogoo will assess the incident and take appropriate steps to contain, investigate, and address it.
Where notification is required by applicable law, we will notify the relevant authorities and affected individuals within the applicable statutory timelines.
We may also implement additional safeguards to reduce the risk of similar incidents occurring in the future.
Vogoo may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal obligations.
When we make changes, we will update the “Last Updated” date displayed at the beginning of this policy. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact Vogoo using the following details.
Website: https://vogoo.co.ke/
Business Name: Vogoo Marketplace
Email: support@vogoo.co.ke
Telephone: 0742 552 166
Business Address: Nairobi, Kenya.
Please include sufficient information to help us understand and respond to your request. Do not send passwords, payment card security codes, or other unnecessary sensitive information in your enquiry.
If you are not satisfied with our response, you may contact the Office of the Data Protection Commissioner in Kenya through its official website: https://www.odpc.go.ke/.
This Privacy Policy shall be interpreted in accordance with the applicable laws of Kenya, including the Data Protection Act, 2019, and relevant regulations.
Nothing in this policy is intended to limit any rights you may have under applicable data protection or consumer protection laws.
Vogoo Marketplace
Shop with confidence. Your privacy matters to us.
Website: https://vogoo.co.ke/